How do I get a quote for my device?

Start by selecting the model of your device, followed by the carrier, storage size, and, condition the phone is in

How do I get paid for my device?

Swapcell offers two payment options.

1. Check – This process typically takes 2-7 business days. 

2. PayPal – Payment will be sent directly to PayPal email address provided. The payment is sent immediately after your device is inspected.

How do I know the storage of my iPhone?

On your device, tap Settings > General > About > Capacity

How do I know the storage of my Android?

On your device, tap Settings then storage.

How do I know what condition my phone is in?

    • No Power
      • Phone does not power on or recognize charger.
    • Damaged
      • Phone screen is cracked.
      • Buttons on phone not functioning.
      • Speakers on phone not functioning.
    • Good
      • Phone functioning property
      • No damage to the device

Should I send the battery, charger and other accessories?

    • Don’t ship the charger, SD card, SIM card or other accessories with your device. These items will not be shipped back to you.
    • Unless you indicated during the appraisal process that the battery wouldn’t be included, you’ll need to include it.

How do I reset my phone and delete all of my data?

    • Here is how to erase your iPhone before sending it to SwapCell:
      • Tap the settings icon from the home screen.
      • Tap the “General” settings menu item.
      • Choose the “Reset”: menu item.
      • Tap on the “Erase All Contents and Settings” menu item.
    • Here is how to erase your Android before sending it to SwapCell:
      • Tap the settings icon from the home screen.
      • Select the Backup & Reset menu item.
      • Select Factory data reset menu item.
      • Select Reset phone or Reset device.

How do I turn off “Find My iPhone” on my device?

      • Locate and tap the “Settings” icon on your device.
      • Tap “iCloud” in the Settings menu.
      • If Find My iPhone is ON, tap the slider to turn it OFF.
      • When prompted, enter your iCloud password and tap “Turn Off” to confirm.